How to design customer journey to create engagement and define important touch points

How to win customers' hearts! Start collecting DATA to get to know your customers better. Move one step closer to your customers with the concept "Individual marketing" for your customers to feel more special than before.

Design innovation and brand management are the commercial powerhouses of all successful global organisations. Through branding, businesses connect to the consumer by creating a unique and memorable identity. While design innovation is all about making products, services and environments more desirable and effective by applying new thinking and new technologies.

What a success! Many professionals from the luxury hospitality industry had been eagerly to join ‘Brand Management in Luxury Tourism and Hospitality’.