[Special Talk] Balancing High Touch Vs High Tech for Ultimate Customer Experience

Last updated: Jul 8, 2019  |  Seminar

[Special Talk] Balancing High Touch Vs High Tech for Ultimate Customer Experience

Luxellence Center and The Great Room are hosting a small and friendly open-discussion on how Fashion Luxury & Hospitality can power high touch with high tech on what we call a “Fireside Chat” that we hope you can join.
 
Technology and luxury customer experience may often seem to have an uneasy relationship. Upscale brands pride themselves on high-touch, but the realization has come that this cannot come at the expense of high-tech. Today there are many tech advances that will enhance customer experience. What does every industry have in common? The critical need to balance high tech and high touch to deliver extraordinary customer experience.
 
Every touchpoint, every interaction, and every detail – these are all opportunities to connect with customers in way that creates engagement and builds retention. This blended high-touch, high-tech approach helps keep customers right where we want them, at center of the company's universe - because of customer centricity.
 
High Tech and High Touch? Can They Co-Exist and How Do You Balance Humanity and Tech?

That’s why we’ve invited you to meet some of Thailand's top specialists in this area.
 
Save the date!

"Spend the Night With" at The Great Room, Gaysorn Tower in collaboration with Luxellence Center

[Special Talk] Balancing High Touch Vs High Tech for Ultimate Customer Experience

Wednesday 10 July 2019, 6:30 - 9:00 pm

26th Floor, Gaysorn Tower
 
AGENDA

6:30             Registration

7:00             Welcome

7:05              High Touch Customer Service - Kornkanok Yongsakul / Founder & Coach of RBL Training Academy

7:25              High Technology - Dr. Kid Parchariyanon / Founder of Rise Corporate Innovation Powerhouse (or representative)

7:45               Power High Touch & High Tech - Sasaya Buranastidporn / Director of Home Furnishing Asia Pacific & International Operations of Jim Thompson

8:05               Panel Discussion: Balancing High Touch Vs High Tech for Ultimate Customer Experience

With Kornkanok Yongsakul, Dr. Kid Parchariyanon, Sasaya Buranastidporn moderated by Dr. Thitiporn Sathavornmanee/ Executive Director of Luxellence Center 

8:30               Q&A and Networking

 

Entrance Fee: FREE
 
 
SPEAKER LIST:

- Dr. Kid Parchariyanon / Founder of Rise Corporate Innovation Powerhouse

- Kornkanok Yongsakul / Founder & Coach of RBL Training Academy

- Sasaya Buranastidporn / Director of Home Furnishing Asia Pacific & International Operations of Jim Thompson

- Moderator: Dr. Thitiporn Sathavornmanee/ Executive Director of Luxellence Center